Scalp Analysis Scanner to be used with iPad for the ScanIQ apps or Standard version can use by it own
Return Policy
RETURN & REFUND POLICY
Effective Date: June 25, 2025
Thank you for choosing Zelene®.
We are committed to providing high-quality scalp and hair care products rooted in clean, spa-grade wellness. Please review this policy before placing your order.
All Sales Are FinalDue to the personal and hygienic nature of our products, all sales are final.
We do not accept returns, refunds, or exchanges for opened or used products.
Damaged or Incorrect ItemsIf your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Email: shop@zelenespa.com
Please include:
- Your order number-
- Clear photos of the item(s) and packagingIf your claim is approved, we will offer one of the following remedies:
- A replacement product, or-
- Store credit equal to the item valueRefunds are not issued unless required by applicable law.
Non-Returnable SituationsWe are unable to provide replacements, refunds, or credits for:
- Orders placed with an incorrect shipping address-
- Packages marked as delivered but not received-
- Buyer’s remorse or change of mindQuestionsIf you have any concerns about your order, please contact:
shop@zelenespa.com
Our team is happy to assist you.
