Shop the AU NAILS Winter Collection featuring white, black, red, green, blue, and burgundy shades for elegant winter and holiday nail designs.
FREE GIFT: Mixed Color Palette included.
How to
Use a suitable nail-art brush to apply the design gel over a properly prepared nail or cured gel color. Create the desired details, cure according to the compatible gel-lamp system, and follow professional application directions. No additional top coat is required over the painted design when used as directed.
Return Policy
Return & Warranty Policy
1) Before You Buy (Beginners / DIY / Non-Professionals)- Due to screen/device variations and manufacturer updates, product photos may not 100% represent the item you receive.- We recommend purchasing colors/products you’re already familiar with or have researched thoroughly.- Need help deciding? We can provide additional photos/videos of current inventory upon request.- Many items are intended for professional use. Training and/or practice on a practice device is recommended prior to application to help avoid injury or adverse reactions.
2) “Matching” Colors (Gel / Dip / Nail Lacquer)
“Matching” sets (Gel, Dip, and Polish) may vary from product to product due to manufacturer batch differences. Matching is not guaranteed.
- Once opened or used, these items are not returnable.- Matching collections and color charts may require minor updates by the end user as manufacturers may update shades.
3) General Returns
Eligible Returns- 14-day returns are available for most items that are unopened and unused, in their original packaging.
Not Returnable- Opened or used items are final sale (not returnable).- Electronic items (including but not limited to nail lamps, filing machines, LED lamps, dust collectors, etc.) are not returnable once opened.
Store Credit & Restocking Fees- In some cases, store credit may be provided for returns and may include a restocking fee deducted from the credit.- Some opened items may incur a 25% restocking fee only with prior management approval.
4) Full Sets / Complete Collections / Full Set Promotions
- Complete sets are intended for customers who are familiar with the product line and are ready to carry the full line in a salon/store environment.- These sets are not offered as a “trial”. Dissatisfaction with the product line is not returnable.- If a full set is returned, a 25% restocking fee applies.- All original packaging and any included bonus/free items must be returned, or their value may be deducted from the final return amount.- Free items included in sets are part of the set package. Substitutions may be made if an item is out of stock.
5) Damaged Deliveries (Shipping Damage Claims)
- Damaged deliveries must be reported immediately.- You must keep the shipping box, packing materials, and packing slip.- To process a claim, we require photos of:- how the outer box arrived,- internal damage, and- the packing slip.- Claims cannot be processed without all required proof.
6) Warranty & Defective Items
- All warranty and defective claims are handled through the manufacturer (RMA process).- We do not carry spare parts and do not operate a repair/service center.- If you report a defective item to us immediately, we will help connect you with the correct manufacturer warranty resources.- Items marked as “new” are new and unopened from the manufacturer. We do not open or test new products prior to shipment.
7) Need Help?
If you need assistance with a return request, damaged delivery claim, or manufacturer warranty resources, please contact us and include:
- Order number- Photos/videos (if applicable)- A brief description of the issue
