RM | Skyline Collection | Cloud9

Cloud9 Adhesive

• Lightweight viscosity
• Smooth application
• Low fumes
• Designed for sensitive eyes and sensitive skin
• Ideal for cluster lashes
• Compatible with traditional eyelash extensions
• For professional use only

Bond7 Adhesive

• Higher viscosity
• Strong retention performance
• Low to medium fumes
• Designed for oily skin and oily natural lashes
• Ideal for cluster lashes
• Compatible with traditional eyelash extensions
• Also suitable for strip lashes and DIY lash applications
• For professional use onlL

Lift8 Remover

• Clear gel formula
• Precision application
• Gently dissolves lash adhesive
• Easy to control consistency
• For professional use only

Shipping Information

We proudly ship within the United States and Canada.

Processing & Handling

• Orders are processed within 1–3 business days.
• A tracking number will be emailed as soon as your order ships.
• Please review your shipping address carefully at checkout to prevent delays or misdeliveries.

United States Shipping

• Free Shipping: Orders over $200
• Standard Rate: $25 for orders $90.01–$200
• Economy Rate: $10 for orders $90 and under
• Typical delivery timeline: 3–7 business days, depending on location.

Canada Shipping

• Free Shipping: Orders over $350
• Flat Rate: $35 for orders $350 and under
• Delivery times vary by province and customs processing.

General Notes

• Shipping costs are calculated automatically at checkout based on your order total.
• Transit times may be impacted by holidays, weather, or carrier delays.

Return Policy

If your order doesn’t meet expectations, eligible items may be returned within 14 days of delivery for a refund or store credit. There will be a 15% restocking fee.

Return Conditions

Items must be unused, unopened, and in original packaging.

For hygiene and safety compliance, we cannot accept returns on lash trays, adhesives, PMU cartridges, pigments, brow tint, liquids, or any cosmetic products once opened or used.

Products that include online training access are non-returnable and non-refundable once the training link or materials have been delivered.

This applies only to select product combos that include training access.

Shipping costs are non-refundable. Customers are responsible for return shipping unless the item arrived damaged or defective.

How to Start a Return

Contact Zurno at +1 888-887-8807 within 14 days of receiving your order.

Provide your order number and the reason for your return.

Once approved, we’ll share the return instructions. Refunds or credits are issued after the product is received and inspected.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours with photos so our team can drive a quick, solutions-oriented resolution.

Return Policy

At Rosé Mulberri , we're committed to delivering professional grade lash, PMU, skincare, and facial supplies that meet industry standards. To maintain product integrity and hygiene compliance, we offer returns on eligible items within 15 days of delivery.
Eligibility RequirementsTo qualify for a return:
- Items must be unused, unopened, and in original packaging .- Items must be in the same condition as received, with seals intact.- Proof of purchase (order number or receipt) is required.- All returns must be approved before you ship anything back . Items sent without authorization will not be accepted.How to Start a Return
- Email contact@rosemulberri.com within 15 days of delivery.- Include your order number , your reason for return, and a video if the item is damaged, defective, or incorrect.- Once approved, we'll send a return authorization and step-by-step shipping instructions.Items shipped to us without approval will not be processed.
Non-Returnable & Final Sale ItemsFor safety, hygiene, and regulatory reasons, the following items cannot be returned or refunded:
1. Lash, Brow, and PMU Products- Lash trays- Adhesives- Brow tint, pigments, PMU cartridges- Liquids, creams, solutions, removers- Any cosmetic or liquid product once opened or used2. Products That Include Online Training Access- Any product bundle that includes digital training access becomes final sale once the training link, video, or materials are delivered.- Training access is exclusive to select product combos.- Digital training is non-returnable and non-refundable .3. Sale Items, Clearance Items, and Gift CardsThese are all final sale.
4. Customized or Special Order ItemsItems personalized or made to order cannot be returned.
Damaged, Defective, or Incorrect ItemsInspect your order as soon as it arrives.
If your package has damage, defects, or the wrong item was sent, contact us within 48 hours with a video so we can fast track a resolution through replacement or store credit.
ExchangesFor speed and inventory accuracy:
- Submit a return request for the item you no longer want.- After approval, place a new order for the item you prefer.RefundsOnce your return is received and inspected:
- We'll notify you of approval or denial.- Approved refunds are issued to your original payment method within 10 business days.- Your bank or card provider may require extra time to release the funds.If more than 15 business days have passed since your refund approval, email contact@rosemulberri.com.
International Orders (Mexico & Canada)We proudly ship to Mexico and Canada; however:
- Return shipping costs are the customer's responsibility.- Original shipping fees, duties, and import taxes are non-refundable .- Exchanges for international customers require placing a new order after return approval. 
At Rosé Mulberri, we are committed to offering professional lash, PMU, skincare, and beauty products that meet industry standards. To maintain the hygiene and integrity of our products, we accept returns of eligible items within 15 days of delivery.
Eligibility RequirementsTo qualify for a refund:
- Items must be unused, unopened, and in their original packaging .- They must be in the same condition as when they were received, with all seals intact.- Proof of purchase (order number or receipt) is required.- All returns must be approved before any item is shipped .-
Items sent without authorization will not be accepted.Non-Refundable or Final Sale ItemsFor safety, hygiene and regulatory reasons, the following items cannot be returned:
1. Eyelash, Eyebrow and PMU Products
- Eyelash trays- Adhesives- Eyebrow dyes, pigments, PMU cartridges- Liquids, creams, solutions, removers- Any opened or used cosmetic product2. Products that include access to online training
- Any bundle that includes access to digital training is considered a final sale once the link, video, or material is sent.- Access to training only comes with selected bundles.- Digital training is non-refundable and non-returnable .3. Sale Items, Clearance Items, or Gift Cards
All are final sales.
4. Custom or Special Order Items
Customized or made to order products are not eligible for return.
International Orders (Mexico and Canada)We gladly ship to Mexico and Canada; however:
- The customer is responsible for the return shipping costs.- Original shipping fees, duties, and import taxes are non-refundable .- International exchanges require making a new purchase after the return is approved.How to Start a Return- Send an email to contact@rosemulberri.com within 15 days of delivery.- Include your order number , the reason for the return, and a video if the item arrived damaged, defective, or incorrect.- Once the request is approved, we will send you the return authorization and detailed instructions.Items submitted without prior approval will not be processed.
Damaged, Defective or Incorrect ItemsPlease inspect your order as soon as you receive it.
If your package is damaged, defective, or contains an incorrect item, please contact us within 48 hours with a video so we can resolve the issue quickly with a replacement or store credit.
ChangesFor greater speed and inventory control:
- Submit a return request for the item you wish to return.- Once approved, place a new order for the item you wish to receive.Refund Processing TimeOnce we receive and inspect your return:
- We will notify you if the return was approved or rejected.- Approved refunds are processed to the original payment method within 10 business days .- Your bank or card provider may take additional time to reflect the refund.If more than 15 business days have passed since your refund approval, please contact us at contact@rosemulberri.com.